FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions we receive. If you have any further questions, feel free to reach out to us through our contact page!

1. What products do you sell at TheOzio Store?
We offer a wide variety of print-on-demand clothing, including hoodies, sweatshirts, and other apparel, all designed to keep you stylish and comfortable.

2. How do I place an order?
Simply browse through our product collection, choose your preferred design and size, and add it to your cart. Once you're ready, proceed to checkout, fill in your shipping details, and complete your purchase.

3. What payment methods do you accept?
We accept a variety of payment options, including credit cards (Visa, MasterCard), debit cards, PayPal, and other secure payment methods.

4. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. You can use this to track your order on the courier's website.

5. Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping fees and delivery times may vary depending on your location.

6. What is your return policy?
We accept returns and exchanges within 14 days of delivery, provided the items are in their original condition. Please visit our returns page for detailed instructions on how to initiate a return.

7. Can I change or cancel my order after it's been placed?
Unfortunately, once an order is confirmed, we are unable to make changes or cancel it. However, if you encounter any issues with your order, please reach out to us, and we will try to resolve it as quickly as possible.

8. How do I contact TheOzio Store?
You can contact us through our contact form, email us at   info@theozio.store, or reach us via our social media pages.

9. Are your products sustainable?
Yes, we prioritize sustainability in our print-on-demand process. Our products are made to order, reducing waste, and we ensure that we use eco-friendly materials where possible.

10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them directly on our website and send them to the recipient via email.

If you need help with anything else, don’t hesitate to reach out. We’re here to help!